Integrating with CA APM and Service Desk

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Last updated: Oct 22, 2014 by rick goodlaski
3 min read

AssetTrack Streamlines CA IT Asset Manager and Service Desk

AMI’s complete solution for CA IT Asset Manager (formerly UAPM) and CA Service Desk (v11.3.4 & 12.6) provides the barcode/RFID data capture hardware and software, process design, asset tags, user training and reporting tools required to maintain these systems with accurate hardware data.  CA customers use AssetTrack to perform the following functions:
 

  • Hardware Asset Tracking
  • Receiving Automation
  • Physical Inventory/Audit
  • Data Center Management
     
AssetTrack™ is a ca smart certified product. It has been successfully integrated with CA system clients such as Acxiom, the Army Materiel Command and BB&T.  AssetTrack™ is so good, CA uses it to manage their own assets.

Click here to watch a informative video on how CA, using technologies such as AssetTrack™, enjoyed cost savings of $8 million over a three year period.

On this page:


 

Compatible CA products

ProductVersion
Asset Portfolio Management (APM & ITAM)

11.3.4

12.8+

Service Desk (SD)

r11

r12

CA Certified

AssetTrack is a CA Smart Certified product which integrates natively with CA ITAM and CA Service Desk, version 11 and 12.  CA customers use AssetTrack to track hardware assets using AssetTrack barcode and RFID technology, with direct integration to the CA MDB.

 

Integration Architecture

AssetTrack contains its own SQL Server and Web Server, which communicate with CA products via SQL and Web Services access.  A high level integration architecture is below.

Although the various components are separated in the diagram, it does not mean that they all require their own physical hardware. As long as the communication routes are supported, the entire system can be installed on one server or multiple servers. The only constraint is that the UAPM Components (for 11.3.4) and CA Web Service (12.6+ and ServiceDesk) must be installed in order for AssetTrack to publish to APM.

Unicenter components

AssetTrack Import Service

This is a Windows Scheduled Task that imports data to the AssetTrack database from the Unicenter Database (MDB) on scheduled basis. It writes no data to the MDB.

AssetTrack Database

The AssetTrack database is a SQL Server (any edition) database that backs all of AssetTrack.

It can be installed on any machine that has TCP/IP access to AssetTrack Server and Import Service.

AssetTrack Server

AssetTrack Server is an ASP.NET web application that provides the following:

  • A web user interface for administering AssetTrack.
  • Brokers all communication with mobile devices and AssetTrack Console.
  • Is the launching host for the AssetTrack Console application that is used to "scrub" incoming data.
AssetTrack Mobile

AssetTrack Mobile runs on a Windows Mobile device and is used to collect data in the field. Mobile devices connect to AssetTrack Server through web services to upload/download data, upgrade their components, etc.

AssetTrack Console

AssetTrack Console is a Windows application that is used by managers to review and scrub incoming data before publishing it to APM. As illustrated in the diagram, it must have HTTP access to AssetTrack Server.

AMI Integration Web Service (Deprecated)

This component is deprecated and included only for backward-compatibility.

This is an ASP.NET web service application that must live on the same physical machine as APM. It receives published data from AssetTrack and interacts with the Connect API to write the data to APM.