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One of the initial steps in troubleshooting issues is to review both the system requirements and server setup as they are often the source of problems: |
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| Issue | Possible Resolution(s) |
| When you try to publish data to APM, you get an error message on one or more records with no additional infomation. | When publishing one or more records from AssetTrack to APM, you may see the following message: "System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> : --- End of inner exception stack trace ---."In this event your AssetTrack Server is most likely running an incompatible version of the "Connect API" from CA. You need to update the Connect DLLs on the AssetTrack Server. |
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