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Main article: Resetting your mobile device
We recommend resetting your mobile device prior to installing AssetTrack Mobile so that you can be ensured of working from a clean baseline, or when you are troubleshooting issues with your device.
Copying off mobile database (.sdf) and log files
Main article: Copying off mobile database (.sdf) and log files.
If your mobile device requires troubleshooting it's important to save off your database and log files. The log files are helpful for AMI in diagnosing issues you might pass on to support. The database files contain asset data you've collected and database information you don't want to lose.
Using Wireshark to analyze connectivity problems
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