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Here are some troubleshooting tips for AssetTrack management console issues. If you can’t find the answer you need here or want more assistance, please submit a request through the AMI Support Help Desk.

If you are using AssetTrack version 3.2 or earlier please consult our earlier Troubleshooting - AssetTrack Console documentation. Topics covered in this troubleshooting section are for AssetTrack 3.5.x.

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  1. If you have the Console open, close it.
     
  2. Download the ClearConsoleCache.zip file to the desktop of your local workstation, not the server.
      
  3. Open the zip file and remove the ClearConsoleCache.bat file contained within.
      
  4. Double-click on the ClearConsoleCache.bat file to run it. You should see it doing some work and it will shut down when it's done.
       
  5. Restart the Console and assess whether your problems have cleared up.

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  1. Click Start -> All Programs -> Administrative Tools -> Server Manager.
    The Server Manager window is displayed.


         
  2. In the Server Manager window, scroll down to Features Summary and verify you have .NET Framework 3.5 or greater.


       
  3. Click Add Features and verify you have the following options installed:

    .NET Framework 3.5.1 Features (Installed)
    WCF Activation
    HTTP Activation
    Non-HTTP Activation

    If not see Installing and configuring IIS and the .NET Framework for instructions on how to add these features.    

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