Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
  • What you will need before you begin (S)
    • Server names for all relevant IIS servers and SQL Servers
    • Administrator access to install software on AssetTrack Server.
    • Administrator access to the MDB (for creating views)
    • Administrator access to APM application
    • APM installation media (for 11.3.x components)
    • Network configuration authorization (for ensuring connectivity between AssetTrack, APM/MDB)

 

Installing the CA Unicenter Integration Components

The Unicenter Integration Components enable integration between AssetTrack and CA Asset Portfolio Management/ITAM or Service Desk r11. In most cases, you will install all components on your AssetTrack Server (single server environment). You may opt to install the UAPM integration web service on a different server if necessary (dual server environment). 

Prerequisites

.NET Framework 3.5 

Regardless of if your environment is a single server or a dual server environment, the Microsoft .NET Framework 3.5 SP1 must be installed on all servers in order for the integration to function. You can verify that .NET 3.5 SP1 is installed by checking for the existence of the following directory:

...

If this directory does not exist, download and install the .NET Framework 2.0 SP1.

 

Know your CA IT Asset Manager or UAPM version 

Out of the box, the Unicenter Integration Components assume that you will be integrating with UAPM r11.3.4 or greater orCA ITM 12.6 or greater. If you have an earlier version of UAPM (most commonly we see 11.3.0), you will need to downgrade the Unicenter Integration Components after you've installed them. 

 

Running the installer

The installer for the UAPM integration is a standard Microsoft Installer MSI file named AT_UnicenterIntegration_3.X.XXX.msithat should have been provided by an AMI sales or support representative.

...

Note
If you are using a version of UAPM earlier that 11.3.4, you will need to manually downgrade your integration components so that the integration components match your UAPM version. See this troubleshooting section for instructions.

 

If your MDB is an Oracle database 

Installing the Database Views on Oracle is a simple matter of running an SQL script against your MDB. The script creates views and it does not alter any data. 

...